For IT help desk analyst · 9 Grok Bots

A help-desk back office that catches the queue and never re-solves the same ticket twice

9 Grok Bots for an IT help desk analyst: catch what is breaching SLA, diagnose from the known-fix history, draft the user reply, write the fix into the knowledge base, prep access requests, track assets and licenses, and build the weekly numbers — all as drafts you approve.

Hire the team See the bots
● Drafts only — nothing sends without your approval · Uses only your own data
After checkout
Your setup link arrives by email
We set up your fleet
After checkout, Workplace AI provisions your fleet on our Cursor Teams workspace and follows up soon. Watch for your Cursor invite and Grok Bot download link — then accept, install, and go.
9 bots·3 domain specialists·Success metric: Queue-caught and knowledge-captured rate·Category: Corporate roles
The problem it targets

Holding the whole help-desk day in one's head between live calls — scanning the queue for what is breaching or duplicated, re-diagnosing a problem someone already solved because the fix was never written down, re-typing the same reset and access replies, prepping access and onboarding requests for someone else to approve, chasing which laptop and which license belongs to whom, and rebuilding the SLA and reopen numbers by hand before the weekly review — so a ticket breaches unseen, the same incident is solved three times, and the metrics are a scramble.

What you get

From day one

1

Every open ticket watched against its first-response SLA and grouped when it duplicates an incident, so nothing breaches unseen — plus a diagnostic brief per ticket built from the known-fix history so you never re-solve a problem the team already fixed.

2

A user reply drafted in your team's voice with numbered resolution steps, and each solved ticket turned into a draft knowledge-base article, so the fix is captured instead of re-typed.

3

Access and onboarding requests prepped into approver-ready packets, an asset-and-license view that flags renewals and departing-user gear, and a weekly SLA and reopen report with every number traced to its tickets.

Meet the team

9 bots, each with one job and clear approval points

Read-only bots watch and prepare; drafting bots write but never send. You approve everything that leaves.

1

Chief of Staff

coach
Drafts for your review — you approve before anything leaves
Your morning brief, meeting prep, fleet roundup, and after-meeting coaching.
Approves: none — nothing leaves without you
2

Ticket Triage Monitor

intake
read-only
Watches & prepares — never sends
Watching the queue for SLA-at-risk, unassigned, stuck, and duplicate tickets
Approves: none (nothing leaves; the analyst merges and picks up)
3

Diagnostic Researcher

researcher
read-only
Watches & prepares — never sends
Diagnostic briefs — likely cause, known fix, device facts, steps to confirm
Approves: none (nothing leaves; briefs are internal)
4

Resolution Reply Drafter

drafter
specialist
Drafts for your review — you approve before anything leaves
User replies with numbered resolution steps in the team's voice
Approves: every reply; any reset or access step
5

Knowledge Base Article Drafter

drafter
specialist
Drafts for your review — you approve before anything leaves
Draft KB articles and macros from resolved tickets, user details stripped
Approves: every article before it is published
6

Access Request Coordinator

coordinator
Drafts for your review — you approve before anything leaves
Access, onboarding, and offboarding request packets prepped for an approver
Approves: every grant, reset, removal; every send to a system owner
7

Asset & License Tracker

tracker
read-only
Watches & prepares — never sends
Asset assignments, license renewals, over-count seats, departing-user gear
Approves: none (nothing leaves; the analyst acts on flags)
8

Ticket Metrics Reporter

reporter
read-only
Watches & prepares — never sends
Weekly SLA, reopen and duplicate rate, recurring incidents, every number traced
Approves: none (nothing leaves; the analyst presents)
9

Social & Referrals

growth
Drafts for your review — you approve before anything leaves
Draft posts and outreach to your own audience, credited and approved by you.
Approves: sends
The handoff — one shared chat
Monitor→Researcher→Drafter→Drafter→Coordinator→Tracker→Reporter
What the fleet does in week one

All read-and-prepare — you check its work before anything is trusted

What it does not do

The guardrails are the product

  • ×It drafts; it does not send. Every user reply, article, and request waits for your approval.
  • ×It never grants, resets, or removes access, and never provisions or deletes an account — it preps the request and you and an approver execute it.
  • ×It never touches a live server, a production setting, or a user's device directly.
  • ×It reaches only the users and teams who have opted in to hear from IT, and it posts on its own for no one.
Queue-caught
and knowledge-captured rate
How you'll know it's working

One number, measured over time

Share of tickets at risk of a first-response SLA breach flagged before they breach, and share of resolved non-trivial tickets that leave behind a drafted knowledge-base article or macro

Before day one

What you fill in — the bots never guess these

tickets
the header contract for the ticket export every bot reads.
reply-macros
your wording for resets, access steps, holding notes, and resolution recaps.
access-request
your systems, roles, and approvers, so access packets scope to least privilege and name the right approver.
Pricing

Cancel anytime.

Workplace AI provisions and runs your CrokPot fleet on our Cursor Teams workspace. We invite you on your own email — you accept, install Grok Bot, and we handle the rest.
$200/mo
  • Your whole fleet provisioned and installed for you
  • Cursor Teams seat included — paid by Workplace AI, never billed by Cursor
  • Onboarding + ongoing training
Hire the team
Your Cursor Teams seat is included and paid by Workplace AI. Drafts only, using your own data. No earnings, time-saved, or outcome guarantees are made.
How access works

You buy a CrokPot fleet from Workplace AI — not a Cursor plan

CrokPot runs on Workplace AI, Inc.’s (WAI) Cursor Teams workspace. WAI keeps the unpaid admin seat and pays Cursor for your seat. You join as the invited user on your real email and work through the installed Grok Bot fleet.

Your card is charged by WAI via Stripe for the CrokPot fleet ($200/mo, auto-renewing monthly) only — never by Cursor. If you cancel your fleet subscription, the invite/seat ends with it and is not portable to your own Cursor account.

FAQ

What you get, who owns the seat, and what happens after you pay

From the team behind Ancestry — CrokPot is built by Paul Allen, a co-founder of Ancestry.com.

Drafts only — you approve everythingYour own data, never shared$200/mo · cancel anytimeProvisioned & supported by Workplace AI

What do I actually get?

A pre-built fleet of Grok Bots for your trade, provisioned and installed for you on Workplace AI’s Cursor Teams workspace, plus onboarding and ongoing training. Every bot drafts; you approve.

Who owns the seat?

Workplace AI, Inc. (WAI) owns the Cursor Teams account and pays Cursor for your seat. You’re invited as a paid user on your own email. The seat isn’t portable to a personal Cursor account.

Do the bots act on their own?

No. The fleet is drafts-only, working from your own data. Nothing sends, files, or is trusted until you review and approve it — that’s the whole design.

Can I cancel?

Yes, anytime. It’s an auto-renewing monthly subscription at $200/mo. If you cancel, your invite/seat ends with the subscription.

What happens after I pay?

We follow up soon: our team provisions your fleet and invites you on the email you used at checkout. Watch for your Cursor Teams invite and Grok Bot download link, then accept, install, and go.

Training

New to Grok Bots? Get your team trained.

Live sessions and replays to get you and your coworkers productive with your fleet fast.

Explore Grok Bot training