For Support team lead · 9 Grok Bots

A support back office that catches the queue and keeps coaching on track

Grok Bots for a support team lead: flag the tickets about to breach, draft the hard escalations, score and coach every agent from real tickets, keep coverage set, curate the help-center, and build the weekly CSAT and SLA report — all as drafts you approve.

Hire the team See the bots
● Drafts only — nothing sends without your approval · Uses only your own data
After checkout
Your setup link arrives by email
We set up your fleet
After checkout, Workplace AI provisions your fleet on our Cursor Teams workspace and follows up soon. Watch for your Cursor invite and Grok Bot download link — then accept, install, and go.
9 bots·3 domain specialists·Success metric: Queue-caught and coaching-ready rate·Category: Corporate roles
The problem it targets

Holding the whole support day in one's head between one's own live tickets — scanning the queue for what is breaching or stuck, drafting the hard escalation replies, pulling tickets to QA-review and coach each agent, chasing shift-swap messages when someone is out, keeping the help-center and canned replies current, and rebuilding the CSAT and SLA numbers by hand before the weekly review — so a ticket breaches unseen, coaching slips, coverage gaps open, and the numbers are a scramble.

What you get

From day one

1

The queue triaged for you — tickets near or past SLA, unassigned, or stuck — plus a start-of-shift brief, so nothing breaches unseen and whoever is on starts oriented.

2

Escalation replies drafted in your team's voice and a QA review that scores each agent from real tickets with one coaching theme each, drafted as private one-on-one notes.

3

Shift coverage proposed with cover messages ready to send, help-center articles and canned replies kept current, and a one-page weekly CSAT and SLA report with every number traced to its tickets.

Meet the team

9 bots, each with one job and clear approval points

Read-only bots watch and prepare; drafting bots write but never send. You approve everything that leaves.

1

Chief of Staff

coach
Drafts for your review — you approve before anything leaves
Your morning brief, meeting prep, fleet roundup, and after-meeting coaching.
Approves: none — nothing leaves without you
2

Queue Triage Monitor

intake
read-only
Watches & prepares — never sends
Surfacing tickets near/past SLA, unassigned, or stuck
Approves: flags for the lead to act on
3

On-Shift Briefer

researcher
read-only
Watches & prepares — never sends
Start-of-shift handoff brief — escalations, at-risk tickets, who is on
Approves: none (nothing leaves; brief is internal)
4

Escalation Response Drafter

drafter
specialist
Drafts for your review — you approve before anything leaves
Grounded reply drafts for escalated tickets in the team's voice
Approves: every reply before it is sent
5

QA Review & Coaching Drafter

specialist
specialist
Drafts for your review — you approve before anything leaves
Scored QA reviews and one coaching theme per agent as private notes
Approves: every score or note before it is shared
6

Shift Coverage Coordinator

coordinator
Drafts for your review — you approve before anything leaves
Proposed coverage and drafted cover-request messages
Approves: every message; every schedule change
7

Help-Center & Macro Curator

drafter
specialist
Drafts for your review — you approve before anything leaves
Draft new/updated help-center articles and canned replies
Approves: every publish
8

CSAT & SLA Reporter

reporter
read-only
Watches & prepares — never sends
Weekly CSAT, SLA and backlog report with every number traced to its rows
Approves: none (nothing leaves)
9

Social & Referrals

growth
Drafts for your review — you approve before anything leaves
Draft posts and outreach to your own audience, credited and approved by you.
Approves: sends
The handoff — one shared chat
Monitor→Briefer→Drafter→Drafter→Coordinator→Curator→Reporter
What the fleet does in week one

All read-and-prepare — you check its work before anything is trusted

What it does not do

The guardrails are the product

  • ×It drafts; it does not send. Every escalation reply, coaching note, and cover message waits for your approval before it goes to a customer or an agent.
  • ×It never posts a QA score to an agent or a performance record, and it never commits a shift change — those are your call.
  • ×It works only your own team and opted-in customers; it does not reach anyone who has not chosen to hear from support.
  • ×It never publishes a help-center article or canned reply on its own.
Queue-caught
and coaching-ready rate
How you'll know it's working

One number, measured over time

Share of tickets at risk of an SLA breach flagged before they breach, and share of the team's agents who carry a current QA review and one drafted coaching theme each week

Before day one

What you fill in — the bots never guess these

queue-log
the header contract for the shared queue-health log every bot reads.
qa-scorecard
your QA scorecard criteria; scores come only from here.
reply-voice-guide
your team's voice and the phrases to use and avoid in customer replies.
Pricing

Cancel anytime.

Workplace AI provisions and runs your CrokPot fleet on our Cursor Teams workspace. We invite you on your own email — you accept, install Grok Bot, and we handle the rest.
$200/mo
  • Your whole fleet provisioned and installed for you
  • Cursor Teams seat included — paid by Workplace AI, never billed by Cursor
  • Onboarding + ongoing training
Hire the team
Your Cursor Teams seat is included and paid by Workplace AI. Drafts only, using your own data. No earnings, time-saved, or outcome guarantees are made.
How access works

You buy a CrokPot fleet from Workplace AI — not a Cursor plan

CrokPot runs on Workplace AI, Inc.’s (WAI) Cursor Teams workspace. WAI keeps the unpaid admin seat and pays Cursor for your seat. You join as the invited user on your real email and work through the installed Grok Bot fleet.

Your card is charged by WAI via Stripe for the CrokPot fleet ($200/mo, auto-renewing monthly) only — never by Cursor. If you cancel your fleet subscription, the invite/seat ends with it and is not portable to your own Cursor account.

FAQ

What you get, who owns the seat, and what happens after you pay

From the team behind Ancestry — CrokPot is built by Paul Allen, a co-founder of Ancestry.com.

Drafts only — you approve everythingYour own data, never shared$200/mo · cancel anytimeProvisioned & supported by Workplace AI

What do I actually get?

A pre-built fleet of Grok Bots for your trade, provisioned and installed for you on Workplace AI’s Cursor Teams workspace, plus onboarding and ongoing training. Every bot drafts; you approve.

Who owns the seat?

Workplace AI, Inc. (WAI) owns the Cursor Teams account and pays Cursor for your seat. You’re invited as a paid user on your own email. The seat isn’t portable to a personal Cursor account.

Do the bots act on their own?

No. The fleet is drafts-only, working from your own data. Nothing sends, files, or is trusted until you review and approve it — that’s the whole design.

Can I cancel?

Yes, anytime. It’s an auto-renewing monthly subscription at $200/mo. If you cancel, your invite/seat ends with the subscription.

What happens after I pay?

We follow up soon: our team provisions your fleet and invites you on the email you used at checkout. Watch for your Cursor Teams invite and Grok Bot download link, then accept, install, and go.

Training

New to Grok Bots? Get your team trained.

Live sessions and replays to get you and your coworkers productive with your fleet fast.

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